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Reviews

Based on 213 reviews
92%
(196)
6%
(12)
2%
(4)
0%
(0)
0%
(1)
Triangle sail

Great product, great price and well made.

Great service but not waterproof

I am really pleased with the service from Clara, and the shade sail fits perfectly. However to describe this product as ‘waterproof’ is incredibly misleading as it leaked like a sieve after a very modest rain shower.

Hi Phil, we're really pleased you're happy with our service, but sorry you've experienced a problem with your shade sail! All of our shade sails should be 100% waterproof, and shouldn't leak at all - if they do then there's usually a simple reason why, or on the odd occasion, it just needs replacing. I will send you an email so we can get this resolved to your satisfaction.

Trying to get rain runoff but pooling is an issue trying to tighten sail not easy

Cool sun room

This sail has worked wonders in our sun room, made it bearable in the daytime when sun is very hot, can highly recommend for indoor use.

Good Quality

After arriving very quickly we have just started to use. Husbands impressed (worked with stainless steel) with the quality, finish and rating of the steel. It looks great and Im very happy with the purchase.

Clara 4m sail shade

Very good quality product - very tight initially however has loosened so requires tightening again

Replacement sail shade

As always ordering and delivery service was prompt and reliable. This sale cloth was to replace one that had a tear in it from storm damage.

Wasn’t 1 star 5 stars all the way

Star system to complicated for an oap. 5stars totally fab product

Excellent

Ordered Sunday, arrived Monday morning, fixed in the conservatory in half an hour, and then sat under it all Monday afternoon! It looks well-made, doesn’t smell odd at all (I wondered whether it would smell plasticky in the sun but it doesn’t), and we are very pleased with it. Much better and simpler than the complicated and expensive roof blinds you see advertised. As it’s indoors we just used large cup hooks for each corner and will take it down in the evenings.
I wish a 2.6m option had been available though.

Ease of return

I ordered a sail from Clara for a tricky space on my elevated verandah. It arrived post-haste but proved to be an unsuitable size, so I returned it at my own cost £10. I ordered a different size, but alas that too didn't work out. Once again I returned it at a cost of £10 postage. The failed project cost me £20 but it was a good experience knowing how easy it was to return Clara items and getting refunded. Mail-order/internet shopping has its upside - I would have spent more in petrol shopping in person.

First class quality and service.

My 4m square sail shade was delivered very quickly, everything I needed to fit it was included and the sail itself is off excellent quality. Very weel put together and gives a really nice open airy shade to my decking. Very happy with Clara Shade Sails service..

Looks Good

Bought this for our conservatory to replace a £400+ sail bought 12 years ago that had finally perished. Still trying to get it adjusted to give the best coverage and look smart.
Appears to be good quality. Lets see if it last another 12 years.

Fab Service

Fab customer service support and attitude. Lauren is the best asset to the company. Highly recommend. Ty.

Sail shades

I bought two of these for over my patio. Still to use them but they look ideal for my use. Great delivery and service. I had to return my first purchase because I bought the wrong item. Returns process was also easy. Thank you

Camper awning

Bought as an awning for a camper. Good quality, waterproof, packs up really small for transport. Needed a couple of poles for my set up.

Good quality fast delivery

Very prompt delivery and good quality. Only just bought so I haven't used them yet but I think they will be excellent.

First Class - Does what it says on the Tin

Could not be more delighted with this product…good quality, strong/tough fabric and excellent anchorage points in each corner.
Easy to install and more importantly quick and easy to bring down and store away.
Having purchased a few Pop up Gazebos over the years, only for them to break easily, I would recommend a Clara Sail as the better option if it suits your needs.

3x3m Shade sails for conservatory and sun room

Both our sun room and conservatory have glass roofs and overheat. We bought 2 of 3x3m shade sails for the former and 1 of 3x3 m for the latter. It was great to have the video for installing the sails from the company web site because most customer pictures are of outside installations. The products arrived very quickly, their quaility was excellent and the pricing was reasonable (so reasonable that one did not mind buying a outdoor quality product for indoor use). We used marine half hooks for the fitting with drilling into aluminium. These work very well with the D-rings supplied and are cheap.
The sails have made our sun room live-able in during this warm summer and they look very classy. Absolutely delighted with them. We are sending two pictures.

Great Quality Sale Shade

After doing plenty of research, we’re so glad we found and chose Clara Shade Sails after reading this review: https://www.pyracantha.co.uk/the-best-shade-sail/

Key points:
• Trusted UK based supplier with outstanding customer service
• Best quality sail on the UK market stocked & shipped from the UK
• Super fast & tracked delivery
• No quibble support with excellent communication
• In our south facing garden our Clara shade sail has added to the ambience of our outdoor living whilst adding protection to our garden furniture from UV rays & elements plus offers privacy from overlooking property from across the way.
• As a tip for installation; I used “staple on plate” fixings; double tent guy ropes & carabinas for quick fixing / removal.
• Review photos here >> https://photos.app.goo.gl/VG9xQXxBDYmSowWz5 <<

Thank you ClaraShadeSails
Mr & Mrs P & J W

Good product but sag is something to be aware of

Overall a good product, delivered quickly and very good quality fixings and a reasonable price so we're most definitely pleased overall.

One word of consideration or warning though when installing is they stretch, sounds obvious but they stretch more than I thought.
If you're installing poles be generous on your measurements. You can always use the rope provided or add tensioners to take up the slack but if you've been pretty accurate with the measurements it will be absolutely perfect for a while but pretty quickly it will stretch and sag, not hugely but enough to disappointment just a little.

Quick delivery, easy to put up and works a treat

Very good product. Fast delivery and rely easy to put up. Works so sun and rain

Not great

This one leaks along the seam and across the whole fabric
Not waterproof ... I have emailed feedback with pics

Hi Sarah, I have just replied to your email to arrange a replacement - We hope to get this resolved to your satisfaction.

Excellent customer service

The company was very helpful. The sail arrived very quickly and would have been perfect if it had fitted the space. We wanted to install it to the underside of our pergola; unfortunately didn’t quite have enough space for a 3mx3m sail and the 2mx2m sail was too skimpy for our needs. The returns process seems to be going ok. I’d be happy to use Clara again.

excellent product and great customer service

excellent product, ver sturdy and well made plus and great customer service