Delivery and Postage
June 2021 - Delivery Update
We are open for business and shipping out orders to our customers.
For all Shade Sails, Hammocks and Cushion Covers we are dispatching same day or early next day. Orders are currently reaching customers well within 2-3 days, maybe a little longer for our Nearly Perfect Range. All orders are arriving very comfortably within our 7 day standard delivery policy.
For bulkier products such as umbrellas and parasols our delivery times are around 2 weeks.
We are in a great position where all of our stock is UK held and we work with several different carriers depending on where each product is stored. Once you have placed your order we will be in touch with details of when you can expect your delivery, should we not meet these new time-frames.
Domestic - United Kingdom
The following postage costs apply for all UK postcodes.
In most instances we aim to deliver within 2-3 days, however due to current and unprecedented demands on our logistic and courier partners you must reasonably allow up to 5-7 days for delivery including handling time. We will only investigate deliveries that haven't arrived within 7 days of purchase.
Norfolk Leisure products sold on this website have a delivery timeframe of 2 weeks, and can only be delivered to the UK.
| Rate name | Condition | Price |
| Small & Light | 0kg–0.99kg | £2.99 |
| Standard | 1kg–4.99kg | £4.99 |
| Medium Weight | 5kg–14.99kg | £9.99 |
| Heavy Weight | 15kg–49.99kg | £19.99 |
| Overweight | 50kg and up | £35.00 |
Since 1st January 2021 we remain open to deliver to most parts of Europe, HOWEVER, please note that due to additional checks and controls at the border between UK and Europe all of our carriers are experiencing delays of up to 25 days. So please be comfortable with a longer wait than usual.
We will be offering a DDP service, this is Delivered Duty Paid, so the price you pay on our website including delivery costs applied at checkout is the price you pay. You should not incur any further charges. If you do receive a request to pay duties or tax from the courier company or anyone else then please get in touch so we can investigate for you.
Time will tell how well the process and carriers adapt so please bear with us during this time of adjustment.
As from 1st January 2021 our prices to send to Europe have increased to allow us to pay all custom admin and customs duty fees at the border on your behalf.
Please note, Norfolk Leisure products cannot be delivered overseas.
|
Rate name |
Condition | Price |
| Europe Small and Light | 0kg–1.99kg | £19.99 |
| Europe Standard 2-5KG | 2kg–4.99kg | £29.99 |
| Europe Medium Weight | 5kg–14.99kg | £45.00 |
| Europe Heavy Weight | 15kg–49.99kg | £70.00 |
| Overweight | 50kg and up | £95.00 |
International/Rest of the World
£19.99 to most International Countries, please email if unsure. Transit time will vary depending on location but allow an average of between 5-10 days for USA and Canada and between 7-21 days for other locations.
Prices quoted International/Rest of the world EXCLUDE any customs, duty or tax due at border into the destination country. As we have always done, international orders will continue to be Delivered At Place (DAP).
| Rate name | Conditions | Price | |
|---|---|---|---|
| International shipping | 0kg–5kg | £19.99 | |
| International over 5KG | 5.1 kg - 15kg | £39.50 | |
Our chosen carrier will change depending on stock availability and location of stock held at time of order.
WHERE DELIVERY TIMES VARY FROM THE ABOVE STANDARD, WE WILL KEEP YOU INFORMED BY EMAIL.
Please note, Norfolk Leisure products cannot be delivered overseas.
Please get in touch if you have any questions.