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Delivery and Postage
Domestic - United Kingdom
In most instances, your Clara items are picked the same working day, or the next working day if an order is placed on a weekend or bank holiday, and we aim to deliver within 2-3 working days. However, we do ask you to allow up to 7 days for delivery, including handling time, and we will only investigate deliveries that haven't arrived within this timeframe.
Norfolk Leisure products sold on this website have a delivery timeframe of up to 10 working days, and can only be delivered to the UK mainland.
Coloured Shade Sails - please see the Delivery section on the product pages for further information
Postage costs for all UK postcodes.
| Rate name | Condition | Price |
| Small & Light | 0kg–0.99kg | £2.99 |
| Standard | 1kg–4.99kg | £4.99 |
| Medium Weight | 5kg–14.99kg | £9.99 |
| Heavy Weight | 15kg–49.99kg | £19.99 |
| Overweight | 50kg and up | £35.00 |
We no longer offer an optional express delivery option, as in most instances, orders are delivered within 2 working days as standard.
European Deliveries
Following BREXIT, additional checks and controls are in place at the border between the UK and Europe, so delivery can take up to 2-3 weeks.
We offer a DDP service (Delivered Duty Paid), so the amount you pay on our website, including delivery costs applied at checkout, is the final price - you should not incur any further charges. If you do receive a request to pay duties or tax from the courier company or anyone else, please inform them that Delivery Duty has already been paid.
Please note, Norfolk Leisure products cannot be delivered overseas.
Postage costs for Europe.
Clara Products
| Rate name | Condition | Price |
| Europe Small & Light | 0kg–1.99kg | £9.99 |
| Europe Standard | 2kg–4.99kg | £14.99 |
| Europe Medium Weight | 5kg–14.99kg | £19.99 |
| Europe Heavy Weight | 15kg–49.99kg | £34.99 |
| Overweight | 50kg and up | £90.00 |
Coloured Shade Sails - please see the Delivery section on the product pages for further information
International/Rest of the World
We ship to most international countries, but please email us if you are unsure. Transit time will vary depending on location, but please allow an average of between 5-10 days for USA and Canada and between 7-21 days for other locations.
Where delivery times vary from the above, we will keep you informed by email. Prices quoted for items being shipped Internationally/Rest of the world EXCLUDE any customs, duty or tax due at border into the destination country. As we have always done, international orders will continue to be Delivered At Place (DAP).
Please note, Norfolk Leisure products cannot be delivered overseas.
Postage costs for International/Rest of World.
| Rate name | Condition | Price |
| International Shipping | 0kg–5kg | £14.99 |
| International Over 5kg | 5.1kg–15kg | £25.99 |
Our chosen carrier will change depending on stock availability and location of stock held at time of order.
If you have any further delivery queries, most answers can be found in the Delivery section of our FAQs, but if you still need more information then send us an email to help@clarastore.co.uk